Frequently Asked Questions

 

Book Club

What is the Verso Book Club?

Join the Verso Book Club and get every new ebook that we publish, with options for receiving print copies every month, as well as 50% off the list price of everything on our website. You can choose between three options: the Verso Reader digital subscription, Verso Subscriber for print and digital, and Verso Comrade to receive even more books in the mail. To celebrate our 50th year of radical publishing and the launch of our book club, each option is 50% off for the first three months: you can become a Verso Reader for $5/£5 a month, a Verso Subscriber for $10/£10 a month, or a Verso Comrade for $20/£20 a month. Each option builds on the one before: you’ll get the same set of ebooks every month whichever you choose, Verso Subscribers will also get to choose one new print book from a choice of two, and Verso Comrades will get the same choice plus the additional Comrade selections—usually a new work of politics or theory, and sometimes we’ll throw in a classic title from Verso’s backlist.

So I get a 50% discount to join the Book Club, and then I also get a 50% discount off anything else that I buy?

Yes. Did we mention that it’s Verso’s 50th year? The Book Club discount is 50% off the list price of everything on our website, which you will see on each book page while you’re logged in. If you can’t see the discount, please log in and check that your Book Club membership is active. Please note that the discount is off the list price, and cannot be used in conjunction with any other discount or sale.

How does Verso Reader work?

You can download and keep all new ebooks every month. As a Verso Reader (or Subscriber or Comrade) you will be able to download every new ebook that we publish onto any reading device (mobi for Kindle and epub for everything else). If you choose to unsubscribe at any point, your ebooks will remain available on your reader, and you can download them again whenever you want from your Verso library—they are yours forever. Your new ebooks will appear in your library on the 1st of each month, we’ll email to let you know about what’s coming up next month around the 15th, and then we’ll run your next monthly payment on the 21st. If there’s a problem with your payment, we’ll let you know and you can update your payment method. For as long as you keep your subscription current, you will also be able to buy anything else on the Verso website with a special Book Club discount of 50% off.

How does Verso Subscriber work?

All new ebooks plus one print book every month. As a Verso Subscriber you will be able to choose one Book Club selection every month, from a choice of two, to receive in the mail. We will also send you the Verso Diary and Notebook free of charge when they come out. You will be able to download every new ebook that we publish, every month, onto any reading device (mobi for Kindle and epub for everything else). We will place an order for the first month's Book Club selections to you as soon as you sign up, and you can start reading the ebooks right away. If you choose to unsubscribe at any point, your ebooks will remain available on your reader and in your Verso library—they are yours forever. The order for your Book Club selection and all of your new ebooks will be placed on the 1st of each month, and we will mail the print book as soon as it is released. We’ll let you know about what’s coming up next month around the 15th, and we’ll run your next monthly payment on the 21st. If there’s a problem with your payment, we’ll let you know and you can update your payment method. After we email you about the next month’s Book Club choices, you can go to your Book Club page and select the book you want—at any time before the end of the month. For as long as you keep your subscription current, you will also be able to buy anything else on the Verso website with a special Book Club discount of 50% off.

How does Verso Comrade work?

All new ebooks plus two or three print books every month. In addition to the Book Club selection, from a choice of two, if you’re a Verso Comrade we will select a new work of theory or politics every month, and periodically add in a classic title from our backlist. We will also send you the Verso Diary and Notebook free of charge when they come out. You will be able to download every new ebook that we publish, every month, onto any reading device (mobi for Kindle and epub for everything else). We will mail the first month's Comrade and Book Club selections to you as soon as you sign up, and you can start reading the ebooks right away. If you choose to unsubscribe at any point, your ebooks will remain available on your reader and in your Verso library—they are yours forever. The order for your Comrade and Book Club selections and all of your new ebooks will be placed on the 1st of each month, and we will mail the print books as soon as they’re released. We’ll let you know about what’s coming up next month around the 15th, and we’ll run your next monthly payment on the 21st. If there’s a problem with your payment, we’ll let you know and you can update your payment method. After we email you about the next month’s Book Club choice, you can go to your Book Club page and select the book you want—at any time before the end of the month. For as long as you keep your subscription current, you will also be able to buy anything else on the Verso website with a special Book Club discount of 50% off.

Ok. Do I get anything else?

Probably. We’re working on a few ideas for Book Club members: digital pamphlets and posters to accompany our book selections, special online events, conversations with our authors and editors, reading groups and discussions. Please let us know what your suggestions are at bookclub@versobooks.com.

When and how will I be charged?

Once a month. The books you receive for your first month are free of charge, but we will charge you right away for your next month’s subscription (at a 50% discount). We will then run an automatic payment on the 21st of next month, to pay for your subscription the following month. You will only be charged once every month, on the 21st, for the following month. If there’s a problem with your payment, we’ll let you know and you can update your payment method, and we’ll run the payment again. If we’re not able to resolve a payment problem, then your subscription will lapse at the end of the month. You can then purchase a new subscription at any time. You can also cancel your subscription at any time, and we’ll stop charging you. After the initial payment and two monthly renewals at a 50% discount, we will charge the following month’s renewal (and all subsequent months) at the regular price.

When do I get my ebooks?

Right away. As soon as you join the Verso Book Club, we will place an order for everything that is included this month. You’ll arrive on your Verso Library page after payment, and you can immediately download any and all of this month’s ebooks, and start reading. You’ll never again be short of something to read. If you’re having trouble downloading your ebook, or getting it onto your reading device (or reading it on your computer), or if there is another problem with your ebook, then please read our guide.

When do I get my print books?

Very soon. If you joined as a Verso Subscriber or Verso Comrade, we will have placed an order right away for the print books included this month: you’ll receive a shipping notification when they leave the warehouse, and where possible a tracking number. If the books have already been released that month, your order should leave the warehouse in two or three days. If they are being released later in the month, we’ll notify you that a preorder has been placed—they will ship a day or two before the publication date, and you’ll get a shipping notification when they do. In the US we’ll use UPS Ground (or USPS for PO boxes)—you’ll get a tracking number and your book should arrive in two or three days. In the UK they will be sent by Yodel or Royal Mail 2nd class and should arrive with you after a week to ten days. In Canada your books will ship via Canada Post with a Canada Post tracking number.

When can I choose which book I will receive next month?

Anytime before the end of the month. If you are a Verso Subscriber or Verso Comrade, we'll email you around the 15th of every month with descriptions of the books that are coming up. Each month you'll be able to select which one of two titles you want to receive by going to your Book Club page, anytime before the end of the month. If you don't make it to the website in time to choose, then we'll place your order on the 1st of the month for the default selection. Verso Comrades will also get an additional one or two books each month, and you can choose to upgrade your subscription if you want to receive those.

What if I live outside the UK, US and Canada?

Print books will take longer to arrive. Please consider a Verso Reader digital subscription, which will be cheaper and more reliable. Books to ‘Rest of World’ countries are sent by standard international mail services, so we can’t guarantee the delivery date—it can take a week to six weeks, depending on where you’re based. Postage is more expensive so we have to add a £10 shipping charge each month to the cost of your Verso Subscription (or Verso Comrade). Couriers are even more expensive so we don’t offer this service. Please carefully check your shipping address—you can update it at any time. If your books take a while to arrive, please be patient: almost all of them show up eventually. If you receive the following month’s book and haven’t yet received the previous month, then let us know and we will try to send you a replacement. If you don’t receive any books for two or three months, then there is a problem with the mailing service—we can’t fix everything, and we recommend switching to a Verso Reader digital subscription.

Can I buy someone a gift subscription?

Not yet. We’re working on it.

I don’t like either of the Book Club choices—can I pick something else?

Sorry, no. Give the book away to a friend, and you can buy something that you’d prefer with your 50% discount. Or crack the spine of Lefebvre’s Critique of Everyday Life. Tell us what we got wrong, and what we should have done, at bookclub@versobooks.com.

I’ve already got a copy of one of the Verso Comrade selections this month—can I pick something else, or stop you from shipping it?

No. Give it to a comrade who hasn’t read it, but should. We won’t add backlist titles each month, and we’ll try to pick something newly relevant when we do—but there will always be a risk of doubling up on something for comrades with an extensive library. The main Comrade selection each month will be a brand new title, with periodical additions of a backlist title, so this shouldn’t happen too often.

Will the author get royalties?

Always. We will pay royalties to our authors for all ebook downloads and all print books sold as part of a Book Club membership. Book Club sales will be itemized on all royalty statements.

What about independent bookstores?

We will support them. We are pledging 10% of print book revenue to support independent bookstores, in a similar way to Bookshop.org or Hive.co.uk (which we recommend using for all non-Verso books that you want to order).

And the workers?

Solidarity. Verso will publish on our website the workplace health and safety policies of all print shops and warehouses used to fulfil book club orders, whenever we can get hold of them. When and where possible, we will make donations to organization drives, strike funds, and other actions. If you know of a way that we can help, let us know at bookclub@versobooks.com.

Can I upgrade or downgrade my Book Club membership?

Not yet. We’re working on a way to do this. In the meantime, please cancel your current membership and then purchase a new one.

How do I cancel my Book Club membership?

Log in to your account and go to your Book Club page: there is a Cancel Subscription button on the right-hand side (or scroll down on your phone).

How do I change my Book Club shipping address?

Log in to your account and go to your Book Club page: there is a link on the right-hand side just below the current shipping address.

Why can’t I change my Book Club shipping address to another country?

Book Club Subscriber and Comrade pricing varies by country. If you can’t change the shipping address to what you need, please cancel your membership and purchase a new one.

How do I change my billing information?

Log in to your account and go to your Book Club page: there is a link on the right-hand side just below the current payment method.

How do I use my 50% off discount code?

Log in to your account. The Book Club discount is 50% off the list price of everything on our website, which you will see on each book page while you’re logged in. If you can’t see the discount, please log in and check that your Book Club membership is active. Please note that the discount is off the list price, and cannot be used in conjunction with any other discount or sale.

I’m going away—can I suspend my Book Club membership?

Not yet. You can cancel your membership and purchase a new one when you return.

I pre-ordered a book and then received the same book from the Book Club—can I return it?

No. Please give the spare copy to a friend. If you need a refund, please contact us.

 

Ebooks

I bought an ebook but I can't open it.

There is a way. Verso’s ebooks are readable on any device or computer. Once your payment has gone through you should be taken to your Library page, and from there you can download your ebook and open it – we have instructions for various devices on the Verso ebooks page, and if you have any further questions or problems you can write to us at orders@versobooks.com (US and Canada customers) or orders@verso.co.uk (UK, Europe and Rest of World customers) including your order number (7 digits and starts with a V). Please make sure that you include the following information:

1. What device and app you're using.
2. What steps you have already attempted.
3. At what point does the procedure fail, and any error messages that you receive.
 

Why didn't I get a free ebook with my print book order?

Not everything is available. Although we now publish everything simultaneously in print and digital form (and have done for some years), we haven’t yet been able to convert all of our backlist into ebooks. If a book is available as an ebook, then you’ll be able to see the ebook ISBN and purchase button in the right-hand panel of the book page – and in that case we will bundle it for free with any purchase of the print book. If it isn't currently available, and we digitize it in future, then you will be able to download the ebook at that point. Please contact us if there are any books that you think should be available electronically, but aren’t yet!

 

Placing orders

I've made a mistake. Can I change my order?

Probably not. Orders go straight to our warehouse for fulfillment. But please email us! Write to orders@versobooks.com (US & Canada customers) or orders@verso.co.uk (UK, Europe & Rest of World customers), with your order confirmation email if possible or at least including your order number (7 digits and starts with a V), and let us know what you would like to change. If it's too late to change it – which it usually will be – then we'll try and find another solution.

My credit card is being refused – why is this happening?

First of all you need to make sure that the billing address you’ve entered matches the address on file with your card issuer. This is the main problem with refused cards. Otherwise:

We don't know. All transactions are handled by Braintree Payment Solutions – Verso doesn't have all of your card details at any point. Most banks will send us an error code when a card is rejected, but it usually provides very little information. All we can recommend is that you either try another card, or call your bank and ask them what the problem was. If your bank says that we're doing something wrong, then please let us know!

One of the books I ordered has been cancelled. Why, and will I be charged for it?

You will not be charged. This will have happened because the book was available when you added it to your shopping cart and confirmed the order, but then multiple orders arriving at once led to the warehouse running out of stock. We’re sorry! But you won’t be charged – that only happens once the books have shipped. The shipping confirmation email should have full details of what we have charged, for your reference. We will have been automatically notified, and we will do everything that we can to get the book back into stock. Do check back to see if the book becomes available again, and feel free to contact us in the meantime. 

I meant to order a print book, but it appears that I've ordered an ebook – what do I do?

Please check your order confirmation email. If you order a print book, your order confirmation email should list that book as a hardcover or paperback purchase. (You will also be taken to your Library page, where – if the print book is available digitally – you can download your free, bundled ebook.) If your order is listed as an ebook-only purchase and you meant to buy the print book, then please contact us at orders@versobooks.com (US and Canada customers) or orders@verso.co.uk (UK, Europe and Rest of World customers) including your order number (7 digits and starts with a V), and we’ll try to work something out.

Can I get a receipt for my order?

We will email you a receipt. As soon as your order has gone through, you should get an order confirmation email from verso@versobooks.com – please check your junk email folder and spam filter if it doesn’t arrive. If you ordered any print books, then you will also get a shipping confirmation once your order has shipped (within three business days). Unless there was a cancellation, the amounts on the order confirmation and the shipping confirmation email should be the same. 

 

Shipping

Why am I being charged for shipping?

Verso Books offers free shipping worldwide if your order is over a threshold. US shipping by UPS Ground or USPS Media Mail is free for orders over $20. Shipping to Canada by Ground is free for orders over $25CAD. UK shipping by Second Class is free for orders over £10. Shipping to Rest of World by Priority Air is free for orders over £100. Below the threshold, US shipping will cost $3, Canada $5CAD, UK £3, and Rest of World £6.

I've entered the wrong shipping address – what can I do?

Please let us know right away. Write to orders@versobooks.com (US & Canada customers) or orders@verso.co.uk (UK, Europe and Rest of World customers) including your order number (7 digits and starts with a V). Orders are often processed straight away, so we might not be able to do anything. But if we can, then we’ll try to cancel the order. Here are our full terms and conditions

Can I change the shipping method after my order has been placed?

Probably not, but please let us know right away. All orders are sent straight to our warehouse for fulfilment, but if we receive your email in time we may be able to cancel the shipment. Write to orders@versobooks.com (US and Canada customers) or orders@verso.co.uk (UK, Europe and Rest of World customers) including your order number (7 digits and starts with a V).  

I have made two separate orders – is it possible to consolidate them?

It isn't up to us. All orders are passed directly to our warehouse, and they will most likely package up different orders separately. As this process is automated, we won't be able to affect that by contacting them.

 

Delivery

How can I track my order?

Please check your shipping confirmation email. If you have used a trackable shipping method (by default, UPS in the US, Yodel in the UK, and Canada Post in Canada), then the tracking number will be in the confirmation email. The shipping confirmation email will be sent as soon as your order leaves the warehouse (which can take up to three business days).

For the UK, only larger deliveries will be sent by Yodel. If the delivery has been sent by Yodel there will be a 12 digit tracking number in your confirmation email. You can then find out where your parcel is by inputting the number on their website.
Orders sent by Next Day are sent by Swift and can only be tracked by contacting Verso.
All other orders are sent by the Royal Mail and can't be tracked.

For the rest of the world it is not possible to track your orders as they are sent by standard domestic postage organisations.

I'm away from home – what will happen to my delivery?

We don't know. It depends on the mail carrier in your locality. Please check the tracking number (if you have one) for updates, or look out for a card saying that they tried to deliver your package.  

My books have arrived damaged – what should I do?

Please let us know right away. You should let us know within 30 days of receiving your order, and we will do everything we can to replace or refund any damaged items. Please write to orders@versobooks.com (US and Canada customers) or orders@verso.co.uk (UK, Europe and Rest of World customers) including your order number (7 digits and starts with a V). Here are our full terms and conditions

Part of my order is missing – was there a mistake or will it arrive separately?

Please let us know right away. You should let us know within 30 days of receiving a partial order, or within 60 days of placing any unfulfilled order. We will do what we can to send or refund any missing items. Please write to orders@versobooks.com (US and Canada customers) or orders@verso.co.uk (UK, Europe and Rest of World customers) including your order number (7 digits and starts with a V). Here are our full terms and conditions