Your orders: shipping and delivery
Our Christmas/Holiday delivery cut-off dates.
Due to the Covid-19 crisis, and the health safety measures put in place to protect our distribution and delivery teams, our deliveries may take longer than normal to reach you. In addition, the problems with despatch from the UK to Europe and ROW countries is also causing delays. Therefore we really urge you to get your orders in early (with us, and indie bookshops) if you want them in time for Christmas. Additional delays may be incurred for international orders as your parcel may be held up in customs. Please read our recent Covid-19 statements from our warehouses and printer for more information on how we have responded to this crisis.
Holiday/Christmas Shipping times
You can choose to have your order shipped by UPS or USPS. USPS Priority Mail: We advise that you order by Thursday, December 10th for delivery by Xmas. UPS Second Day Air: We advise that you order by Tuesday, December 15th for delivery by Xmas. UPS Next Day: We advise that you order by Wednesday, December 16th for delivery by Xmas. USPS Media Mail: We cannot guarantee that your books will arrive by Xmas - please consider using one of our faster services. UPS Ground: We advise that you order by Wednesday, December 9th for delivery by Xmas.
Due to the Covid-19 crisis we ask that you please allow for possible delays. A tracking number will be included in your shipping confirmation email, which you will receive as soon as your order leaves the warehouse. Please note it may take up to 2–3 business days to process and ship your order.
Your order will be delivered by Canada Post. Canadian Ground: We advise that you order by Monday, December 7th for delivery by Xmas. Canadian Three Day Air: We advise that you order by Tuesday, December 15th for delivery by Xmas. Due to the Covid-19 crisis we ask that you please allow for possible delays. A tracking number will be in your shipping confirmation email, which you will receive as soon as your order leaves our warehouse. Please note it may take up to 2–3 business days to process and ship your order.
Standard orders will be shipped either by Royal Mail (second class, untracked) or Yodel (tracked), depending on weight. If the delivery has been sent by Yodel there will be a 12 digit tracking number in your shipping confirmation email. You can then find out where your parcel is by inputting the number on their website. Estimated arrival: 9-20 days. We advise that you order by December 10th for second class delivery by Xmas. If you want to ensure that your books will arrive by Xmas, we recommend UK Express Delivery service. Because of the COVID-19 crisis we cannot guarantee delivery times or that your order will arrive in time for Xmas.
UK Express Delivery Service:
UPDATE - 22/12/20: Our UK Express/Next Day service is no longer available: our designated courier is no longer able to fulfil orders owing to increased capacity issues because of the COVID-19 crisis. We have disabled the service at our checkout screen. Any orders already placed by Express/Next Day delivery could be subject to delays. We do apologise for the inconvenience and we thank you for being understanding of the problems our warehouse and couriers are facing.
International orders (ie: if you live outside of the UK or North America):
International orders are shipped by untracked second class airmail. In light of shipping delays caused by the Covid-19 crisis, please allow up to 5 weeks for delivery to Western Europe, 7 weeks for delivery to Eastern Europe, and 10 weeks for shipping to all non-European destinations. Please note we do not have any tracking information for international orders. Because of the COVID-19 crisis we cannot guarantee delivery times or that your order will arrive in time for Xmas.
Please also note that with the issues with international shipping following Brexit there will be further delays in shipping to Europe and ROW.
Following Brexit, as yet, we do not know the full situation with regards to customs duties to individual countries, but customers should be aware that they may be liable for these duties. Verso will not be able to reimburse customers for any shipping taxes or duties.
See more information on our end of year sale here. More general queries about shipping, delivery, ebooks, orders, and Covid-19 can be found here.